Flight cancelled? Baggage lost? Kept in the dark? Tell us what happened. Your case goes straight to a dedicated care agent and is visible to management in real time. You get a reference number to follow every step.
⚡ Instant agent assignment
👁 Visible to the CEO
🔔 Email + WhatsApp alerts
🔎 Track your case anytime
RwandAir CareDesk — passenger care & escalation platform. This is a working prototype for review, not RwandAir's official live service.