Flight cancelled? Baggage lost? Kept in the dark? Tell us what happened. Your case goes straight to a dedicated care agent and is visible to management in real time. You get a reference number to follow every step.
⚡ Instant agent assignment
👁 Visible to the CEO
🔔 Email + WhatsApp alerts
🔎 Track your case anytime
⚠ Demonstration environment. This is a working prototype for review. Please enter fictional / test data only — do not submit real passenger details. The production system will be hosted in Rwanda under RwandAir's control, in line with Law N° 058/2021 on personal data protection.
RwandAir CareDesk — passenger care & escalation platform. This is a working prototype for review, not RwandAir's official live service.